Our refund policy is 30 days from date of receipt, on any unused items. Custom ordersis an exception, as well as any personalized items.  Since the Custom items are personalized, they cannot be returned or exchanged.

1. We make every effort to ship your order within 7 business days for regular lines of DAW MAN. GUITAR PICKS and DAW MAN. GUITARS from “available stock”. 14 business days for custom orders of DAW MAN. GUITAR PICKS. and up to 90 days for DAW MAN. CUSTOM GUITARS. When the goods have already been shipped, we can no longer influence the delivery time and we cannot influence the work of the postal services Every order will receive a tracking number with the shipping confirmation!

2. Approximate delivery time: 

North America – 20 days*

EU countries – 10 days*

non-EU countries – 15 days*

Asia  – 20 days*

* up to 45 days

3. We do not ship to: